Bond, Carpet & End of Lease Cleaning

 Customer Service Agreement –

These terms and conditions constitute the full and complete service agreement (the “Agreement”) between you (the “Customer”) and Swift Home Services Gold Coast & Brisbane (“Swift Home Services”) for the provision of services by Swift Home Services.

Please take some time to review this Agreement. Use of our services constitutes your acceptance of these terms and conditions.

  1. 1.     Cleaning & Maintenance Services
    1. Subject to the terms of this Agreement, Swift Home Services agrees to provide Commercial, Domestic, End of Lease cleaning services, Gardening Services, Pest Control, Carpet Cleaning, Home Maintenance services (the “Service”) to the Customer at an address specified by the Customer (the “Premises”).
    2. The Service will be for such cleaning or maintenance duties as agreed with the Customer at the time of booking.
    3. Swift Home Services will provide one or more Cleaner/s or Maintenance Staffs (the “Cleaner/s or Maintenance Staff”) to attend the Premises to provide the Service at a time and date mutually agreed between Swift Home Services and the Customer (the “Service Time”).
    4. Swift Home Services endeavours to provide the Service faithfully, diligently and in a timely and professional manner.
  2. 2.     Additions and Amendments
    1. Any changes to the Service to be provided must be agreed by Swift Home Services prior to the Service Time.
    2. If the Customer requires any additional services or variations at the time the Service is being performed, the Customer must first contact Swift Home Services by telephone, who may agree to provide the additional services in its absolute discretion. The Cleaner/s or Maintenance Staff is not authorised to agree to any changes to the Service being provided. The Customer must not request such changes directly from the Cleaner/s or Maintenance Staff.
  3. 3.     Customer Representations and Warranties

The Customer represents and warrants that:

  1. it will provide a safe working environment at the Premises for the Cleaner/s or Maintenance Staff/s or Maintenance Staff to perform the Service;
  2. the Cleaner/s or Maintenance Staff will have unencumbered and unobstructed access to those areas of the Premises requiring the Service;
  3. it will provide the Cleaner/s or Maintenance Staff with access to all services and utilities (including hot and cold water, electricity, and rubbish bins) as required by the Cleaner/s or Maintenance Staff to provide the Service;
  4. If cleaning equipment and materials are to be provided by the Customer, they are to be safe, have not been tampered with and are in full working order;
  5. it will advise Swift Home Services prior to the commencement of the Service of any hazards, slippery surfaces, risks or dangers, ingrained dirt, grease or grime at the Premises;
  6. it is authorised to use the Premises and obtain the provision of Service;
  7. if the Customer requires the Cleaner/s or Maintenance Staff to clean behind or under any heavy items (eg. a fridge, bookshelf, or other furniture), it will move those items prior to the commencement of the Service; and
  8. it will secure or remove any fragile, delicate, breakable or valuable items, including cash, jewellery, works of art, antiques, or items of sentimental value prior to the commencement of the Service.
  9. 4.     Health and safety risks

In addition to the obligations and warranties set out in clause 3 above, the Customer acknowledges and agrees that:

  1. the Cleaner/s or Maintenance Staff is entitled to undertake a job safety analysis before the commencement of any work to assess the health and safety risk at the Premises;
  2. the Cleaner/s or Maintenance Staff may, either before or during the provision of the Service not use or cease using any materials or cleaning equipment provided by the Customer if the Cleaner/s or Maintenance Staff thinks, in their absolute discretion, that the use of such materials or cleaning equipment poses a risk to health and safety.
  3. the Cleaner/s or Maintenance Staff may, either before or during the provision of the Service not provide or cease the provision of the Service where carrying out the Service presents, in the absolute discretion of the Cleaner/s or Maintenance Staff, a risk to health and safety.
  4. 5.     No engagement of Cleaner/s or Maintenance Staffs
    1. The Customer acknowledges Swift Home Services invests significant resources in recruiting, selecting and training its Cleaner/s or Maintenance Staffs. Unless Swift Home Services gives prior written permission, the Customer must not, directly or indirectly, engage, employ or contract with any Cleaner/s or Maintenance Staff to provide services to the Customer or any associate of the customer for any period during which services are provided by Swift Home Services or for a period within 12 months after the conclusion of any Service.
    2. The Customer acknowledges that Swift Home Services may suffer loss and damage, including, without limitation consequential loss, as a result of a breach of this clause by the Customer. If you would like to hire a present or past Swift Home Services team member for any service outside of your agreement with Swift Home Services, our referral fee is $700.  All team members of Swift Home Services are under a non-compete contract for a period of one year.
  5. 6.     Job quotations & estimates
    1. The actual price payable by the Customer is calculated on the total number of hours worked by the Cleaner/s or Maintenance Staff.
    2. Any price quoted by Swift Home Services is an estimate only based on Swift Home service’s experience, without inspection, and based on information provided by the Customer. Subject to this clause, quotes are valid for a period of 30 days from the date of the quote.
    3. If at the commencement or during the course of providing the Service, it is apparent that the actual cost of the Service will exceed the quote provided by Swift Home Services, Swift Home Services will provide the Customer with the option to pay an increased fee to complete the Service, or pay the quoted amount without the Service being completed.
    4. The Customer must inform Swift Home Services whether any cleaning services required are for an ‘end of tenancy’ at the time of quotation.  End of lease quotes are presumed as unfurnished.
  6. 7.     Bookings
    1. The Customer may make a booking either in person, by telephone, email or on the Swift Home Services website.
    2. At the time of booking the Customer must provide details of any hazards, slippery surfaces, risks or dangers, ingrained dirt, grease or grime located at the Premises;
    3. Swift Home Services provides all quotations at the time of booking.
    4. The Customer agrees to provide Swift Home Services with their valid credit card details at the time of booking, and authorises Swift Home Services to debit any card with an amount equal to any service and/or cancellation fees that may apply under this Agreement.
    5. Swift Home Services reserves the right not to accept a booking for any reason.
  7. 8.     Payment terms
    1. The Customer agrees to pay the price quoted by Swift Home Services in full prior to or at the Service Time, unless otherwise agreed in advance with Swift Home Services.
    2. Companies we have a contract agreement with will be given a 30 day credit period.
    3. If no payment has been made by the Service Time, Swift Home Services will use reasonable endeavours to contact the Customer for payment. In the event that Swift Home Services cannot contact the Customer or payment is not made by the Service Time, the Customer will be deemed to have cancelled the Service, and the Customer must pay any cancellation fees or charges due set out in clause 16.
    4. Payments may be made via credit card, bank transfer, cheque or in cash. Payments by bank transfer should be made to:
Account Name: Swift Home Services
Account BSB: 484 799
Account No: 071779109
Transaction Ref: Address or Job Number
  1. 9.     GST
    1. Unless specified otherwise, all prices and quotations are expressed to be GST exclusive amounts.
    2. If GST is payable in respect of anything supplied to the Customer under this Agreement, then the amount which the Customer is obliged to pay for that supply (Original Amount) will (subject to the receipt of a valid tax invoice) be grossed up so that Swift Home Services receives an amount which, after subtracting the GST liability of Swift Home Services, results in Swift Home Services retaining the Original Amount.
  2. 10.   Late payment fee
    1. Where Swift Home Services has agreed to invoice the Customer for payment of fees after the Service has been completed, the Customer agrees to pay in full, all fees due, within 1 day of the invoice date.
    2. The Customer agrees that if Swift Home Services has not received payment in full for the Service within 3 days of the original invoice date then a late payment fee of $25 applies. Interest will be charged on the fixed rate of 10% per day that any amount remains outstanding thereafter. After 14 days of none payment the debt will be passed to debt collection services or a court judgement will be issued.
    3. In addition to the amounts set out above, the Customer agrees to indemnify Swift Home Services for all legal costs (on a solicitor and own client or full indemnity basis, whichever is greater) and other expenses incurred by Swift Home Services in connection with a demand, action, or other proceeding (including mediation, out of court settlement or any action taken for recovery of debt from the Customer) arising out of a breach of these terms including the failure by the Customer to pay an amount by the due date.
  3. 11.   Non-appearance

If a Cleaner/s or Maintenance Staff fails to attend the Premises within 1 hour of the Service Time and does not provide the requested Service, Swift Home Services will provide the Customer with either:

  1. Allocate another team member within 2 hours, or
  2. a full refund of payments made by the Customer; or
  3. offer to reschedule the Service at another time mutually agreed between the Customer and Swift Home Services.
  4. 12.   Complaints

If the Customer is dissatisfied for any reason with the Service provided, it must inform Swift Home Services within 24 hours of completion of the Service. Swift Home Services strives to achieve 100% customer satisfaction and will endeavour to resolve the problem quickly and efficiently. Subject to clause 13, Swift Home Services may, at its discretion, offer the Customer either of the following:

  1. re-supply of the Service without charge;
  2. such other remedy as as deemed appropriate by Swift Home Services.
  3. 13.   Exclusions and limitations
    1. The only conditions and warranties which are binding on Swift Home Services in respect of the state, quality or condition of goods and services supplied by Swift Home Services to Customers are those imposed and required to be binding by statute (including the Trade Practices Act 1974).
    2. To the extent permitted by statute, the liability, if any, of Swift Home Services is, at Swift Home service’s option, limited to and completely discharged by the resupply of the Service. Swift Home Services is not responsible for:
      1. not completing or providing the Service as a result of a breach of a warranty by the Customer in clause 3 (including a failure by the Customer to provide proper materials, cleaning equipment, utility services, a safe working environment or unencumbered access to the Premises); or
      2. any damages caused by defective cleaning materials or cleaning equipment provided by the Customer;
      3. not completing or providing the Service as a result of the Cleaner/s or Maintenance Staff not proceeding for health and safety reasons under clause 4;
      4. any loss or damage incurred by the Customer or any third party as a result of the effects of a force majeure, being any event beyond the reasonable control of Swift Home Services;
      5. not completing or providing the Service due to an act or omission of the Customer or any other person at the Premises during provision of the Service;
      6. existing dirt, wear, damage or stains that cannot be completely cleaned or removed;
      7. any wear or discolouring of fabric or surfaces becoming more visible once dirt has been removed;
      8. any loss incurred as a result of any breakage or damage to goods, items of value (including antiques, items of sentimental value) or the Premises; or
      9. the cost of any key replacement or locksmith fees, unless keys were lost by Swift Home Services or the Cleaner/s or Maintenance Staff.
    3. Except as provided in this clause, all conditions and warranties implied by law in respect of the state, quality or condition of the Service which may apart from this clause be binding on Swift Home Services are excluded.
    4. The Customer acknowledges that the results of any services provided may vary depending on a number of factors (including materials used, equipment provided, time elapsed since Premises was last cleaned, and nature of cleaning required), and that Swift Home Services gives no guarantee as to the actual results of the Service.
    5. Except to the extent provided in this clause, Swift Home Services has no liability (including liability in negligence) to any person for any loss or damage, consequential or otherwise, suffered or incurred by that person in relation to the products or services provided by Swift Home Services (including any loss caused by, or resulting directly or indirectly from, any failure, defect or deficiency or any kind of or in the products used or services provided by Swift Home Services).
  4. 14.   Indemnity

The Customer indemnifies Swift Home Services against:

  1. all losses or liabilities arising directly or indirectly as a result of the provision of the Service including all losses or liabilities caused as a result of a breach of the warranties of the Customer set out in clause 3; and
  2. all legal costs (on a solicitor and own client or full indemnity basis, whichever is greater) and other expenses incurred by Swift Home Services in connection with a demand, action, arbitration or other proceeding (including mediation, compromise, out of court settlement or appeal and including any action taken for the recovery of a debt from the Customer).
  3. 15.   Accidents, breakage, damage & theft
    1. The Customer must inform Swift Home Services of any incident where an accident, breakage, damage to property or theft has occurred due to any act of the Cleaner/s or Maintenance Staff within 24 hours of completion of the Service.
    2. To the extent permitted by law, the Customer is not entitled to claim any loss for any incident if the incident is not reported to Swift Home Services within 24 hours of completion of the Service.
    3. To the extent permitted by law, damage or loss to the following items is specifically excluded from the liability of Swift Home Services under these terms and conditions: cash, jewellery, art, antiques, and items of sentimental value.
  4. 16.   Cancellation fees
    1. The Customer must provide Swift Home Services with at least 24 hour’s notice prior to the Service Time, if they wish to suspend, postpone or cancel the Service for any reason.
    2. In the event that such notice has been given, Swift Home Services will endeavour to reschedule the Service if required.
    3. In the event that the Customer does not provide 24 hours’ notice prior to the commencement of the Service, the Customer agrees to pay a cancellation fee equivalent to 2 hours cleaning (inclusive of GST) for administrative costs and loss.
  5. 17.   Fee for non-access to premises
    1. In the event that the Customer does not provide unencumbered access the Premises for Swift Home Services or its Cleaner/s or Maintenance Staffs to provide the Service, the Customer agrees to pay a cancellation fee equivalent to 2 hours cleaning (inclusive of GST) for administrative and travel costs.
  6. 18.   Termination
    1. This Agreement may be terminated by the Customer by providing at least 24 hours notice prior to the Service Time.
    2. Subject to clause 18(c), Swift Home Services may terminate this Agreement by providing the Customer with at least 24 hours notice prior to the Service Time.
    3. Swift Home Services may terminate this Agreement with immediate effect if the Customer is in breach of this Agreement, and in the opinion of Swift Home Services, that breach is incapable of remedy.
  7. 19.   Privacy policy
    1. The Customer acknowledges that any information provided by the Customer may be used by Swift Home Services for the purpose of providing the Service. Swift Home Services agrees not to share any information provided by the Customer with any third party not directly involved in the provision of the Service (unless required to do so by law).
    2. The Customer agrees to Swift Home Services communicating with them electronically and/or via other means in order to provide the Service or for reasons related to the provision of the Service.
    3. Swift Home Services will take all reasonable precautions to protect personal information provided by the Customer from loss, misuse, unauthorised access or disclosure, alteration or destruction.
  8. 20.   Changes to this agreement
    1. Swift Home Services reserves the right to update or modify these terms and conditions at any time without prior notice, and may do so by publishing an updated agreement on its website. Each updated agreement will take effect 24 hours after it has been published on the website.
    2. The Customer agrees that any use of the Service following any such change, whether as a single job or as part of a regular cleaning schedule, constitutes their agreement to follow and be bound by the terms and conditions as changed.
  9. 21.   Law & jurisdiction

The Customer and Swift Home Services acknowledge and accept that this Agreement shall be construed and interpreted in accordance with the laws of Australia and both agree to submit to the exclusive jurisdiction of the courts of Australia in the event of any dispute.

  1. 22.   Severability

The Customer agrees that if any term or provision is held invalid, void or unenforceable, then that provision will be considered severable and the remaining terms and provisions shall continue to be binding.

  1. 23.   Copyright

The content of this Agreement is protected by international copyright laws and may be used for personal reference only. Subject to applicable law, permission to copy, alter, reproduce, publish, transmit and/or otherwise distribute this content is forbidden without first obtaining the prior written permission of Swift Home Services.

  1. 24.   Trademarks

The name ‘Swift Home Services’ is a registered trademark. Subject to applicable law, permission to use this name is forbidden without first obtaining the prior written permission of Swift Home Services.